FAQs

HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?

You will receive an email confirmation containing the Order Number and details of your purchase. If you didn't receive, contact us support@wowcustomgift.com.

I WOULD LIKE TO CHANGE MY ITEMS ORDERED. WHAT SHOULD I DO?

You may contact us via support@wowcustomgift.com to request for change.

WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?

As all the products are customized and we need to design and manufacture to provide customers 100% high quality products and make everyone satisfied with it.All orders are shipped from our warehouse within 5 to 7 business days of the order being placed. Shipment will arrive in between 7-20 business days after the shipment date, depending on the availability of the carrier provider and location. 

HOW CAN I TRACK MY ORDER?

A tracking number will be provided to you in your Shipping Confirmation email. If you didn't receive, contact us via support@wowcustomgift.com.

What extra precautions are in place at the warehouse？

It has been determined that the likelihood of being exposed to Covid-19 through shipped items is very low. We are taking all necessary precautions in accordance with the guidelines set by the CDC and WHO.

• We have introduced social distancing measures, maintaining a 6-foot distance between each station.
• We've increased our scheduled cleanings at all our fulfilment centres
• We are also distributing PPE such as safety masks and gloves.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.