HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?
You will receive an email confirmation containing the Order Number and details of your purchase. If you didn't receive, contact us firstname.lastname@example.org.
I WOULD LIKE TO CHANGE MY ITEMS ORDERED. WHAT SHOULD I DO?
You may contact us via email@example.com to request for change.
WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?
As all the products are customized and we need to design and manufacture to provide customers 100% high quality products and make everyone satisfied with it.All orders are shipped from our warehouse within 5 to 7 business days of the order being placed. Shipment will arrive in between 7-20 business days after the shipment date, depending on the availability of the carrier provider and location.
HOW CAN I TRACK MY ORDER?
A tracking number will be provided to you in your Shipping Confirmation email. If you didn't receive, contact us via firstname.lastname@example.org.
What extra precautions are in place at the warehouse？
It has been determined that the likelihood of being exposed to Covid-19 through shipped items is very low. We are taking all necessary precautions in accordance with the guidelines set by the CDC and WHO.
- We have introduced social distancing measures, maintaining a 6-foot distance between each station.
- We've increased our scheduled cleanings at all our fulfilment centres
- We are also distributing PPE such as safety masks and gloves.
IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.